Please follow the Ticketmaster policy if the tickets purchased through Ticketmaster.
We will mail the tickets to you if you purchase the tickets 10 days before the concert.
Priority Mailing Service： $15.00, we will mail the tickets to your registered address via US Postal Services Priority Mail, meantime the tracking number will be sent to your email address.
Regular Mailing Service： $5.00, we will send your tickets by First-Class mail. Please use priority mail if you purchase 7 or more tickets.
We will also have $2.00 per tickets mailing and service charge for some concerts.
If you haven’t received your tickets 7 days before the concert, please send email to email@example.com to check and follow the email instruction for reprint. We will NOT be able to assist you on event day if you do not call in advance
Please use Will Call service if you purchase the tickets within the 10 days to the concert. Please use your photo ID to pick up your tickets from 2 hours before to 20 minutes after the concert beginning at the Will Call office in the concert venue entrance.
Please come to pick up the tickets at the Will Call office in the concert venue entrance if your mailing address is outside of United States.
Please be noted that there is no refund or exchange once the online purchase is completed.
You should use the physical tickets to enter the concert, the e tickets or online receipt could not be used. Child over 24 month needs a full price ticket, Please call concert venue box office if you want to purchase the disable seats.
We will send concerts info to your phone (please check the mobile messaging program) and email box.
If you purchase the concert tickets in our website, that means you already read and agreed this Ticket Policy.
99concerts.com operates a mobile messaging program (the “Program”) subject to the Ticket Policy.
Program Description: We may send promotional mobile messages in various formats through the Program. Promotional messages advertise and promote our concerts and events. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary but will not exceed 5 messages per months. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program, but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.
User Opt-In: By agree the Ticket Policy, you are voluntarily opting into the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at firstname.lastname@example.org. Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary.
User Opt-Out and Support: You may opt-out of the Program at any time, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message.
Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.
Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify the Ticket Policy at any time. Any such modification will take effect when it is posted to our website. You agree to review the Ticket Policy periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.